FAQs

What is BPA?

Ever wondered what the deal is with BPA? 

BPA (bisphenol-A) is a chemical that can be found in many commercial products – food containers in particular. BPA is also used to make a substance called epoxy resin, which is placed in the inner lining of canned foods to keep the metal from corroding or breaking. 

What has BPA? 

  • Canned foods
  • Most Single-Use Plastic Packaging (with Recycling Codes 3, 6 and 7 or the letters PC) 

Tip: Manufacturers may have switched to “BPA free” but this has been replaced by bisphenol-S (BPS) or bisphenol-F (BPF) – this still has the similar chemical

 

Shipping

How much does shipping cost?

Shipping is charged at a flat rate of $10 for standard deliveries and $15 for express deliveries within Australia. Free shipping for single order in total of $150 or more.

How long will shipping take?

Items will be shipped within 3 business days of placing your order. Order will be shipped from Perth, Western Australia. 

For standard deliveries, please allow up to 10 business days for your order to arrive and 2 business days for express deliveries.

If you haven't received your order after 10 business days from the day your order was placed, please contact us at hello@theurbanbento.com.au

What about international shipping?

We are happy to provide you with a quote for shipping outside of Australia. Please email us with your order and address and we'll be in touch!

Returns and Exchanges

At The Urban Bento we want you to be happy with your purchases. We will happily exchange or refund your purchase only if there is a fault with any of our products.

Please contact us within 5 business days from when you receive your delivery. Exchanges are only given if the item is unused with all packaging still intact and unopened. The return postage and re-delivery cost is the responsibility of the customer. Unfortunately there is no refund or exchange for sale items and change of mind.